Last Updated: January 2025
These Platform Terms & Conditions ("Terms") govern your access to and use of the Finwiser website, mobile application, and related digital interfaces (collectively, the "Platform").
The Platform is operated by Chandrachuda Sarma Y, a SEBI Registered Investment Adviser – Individual (SEBI Registration No. INA000021331) ("Finwiser", "we", "us", or "our").
These Terms only govern the use of the software platform and its tools.
Any investment advisory services, where availed, are:
Access to or use of the Platform does not, by itself, create an investment advisory relationship.
By accessing, registering on, or using the Platform, you ("User", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must not access or use the Platform.
We may revise these Terms from time to time. Updated Terms will be published on the Platform with a revised effective date. Continued use of the Platform after such publication constitutes acceptance of the revised Terms.
Back to TopFor the purposes of these Terms, unless the context otherwise requires:
Account — Means the user account created by you on the Platform for accessing Platform features.
Applicable Law — Means all applicable laws, rules, regulations, circulars, directions, and guidelines in force in India, including those issued by SEBI, RBI, and under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Platform — Means the Finwiser software application, website, dashboards, calculators, tools, visualisations, and related technology interfaces made available to Users.
User — Means any individual who accesses or uses the Platform, whether or not such individual has entered into an investment advisory relationship with Finwiser.
Client — Means a User who has executed a valid Investment Advisory Agreement with Finwiser and is receiving regulated investment advisory services.
Generic Outputs — Means automated or system-generated projections, simulations, estimates, alerts, scores, benchmarks, insights, or generic recommendations made available through the Platform without undertaking a full suitability assessment.
Investment Advice — Means personalised, suitability-based advice provided by Finwiser only under a valid Investment Advisory Agreement, in accordance with SEBI (Investment Advisers) Regulations, 2013.
Account Aggregator (AA) — Means an entity regulated by the Reserve Bank of India that enables consent-based sharing of financial information.
FIU (Financial Information User) — Means Finwiser acting in its capacity to request financial information through the Account Aggregator ecosystem pursuant to User consent.
Financial Information (FI) — Means financial data made available through the Account Aggregator framework pursuant to explicit User consent.
User Data — Means personal data, financial data, and other information provided by you, generated through your use of the Platform, or accessed with your consent.
Back to TopTo use the Platform, you represent and warrant that:
The Platform is intended solely for individuals resident in India.
Finwiser makes no representation that the Platform is appropriate or available for use outside India.
Finwiser reserves the right to suspend, restrict, or deny access to the Platform, in whole or in part, where required by Applicable Law, regulatory direction, security considerations, or risk management policies.
Back to TopThe Platform provides technology-enabled tools and features that allow Users to:
These Platform services are designed to assist Users in understanding financial concepts and exploring scenarios. They are not a substitute for personalised financial advice.
Any Generic Outputs displayed on the Platform:
Accordingly:
Users acknowledge that Generic Outputs, including simulations, projections, back-tests, or hypothetical illustrations, represent mathematical or statistical hypotheses based on stated assumptions.
Unless expressly identified as validated, such outputs have not been audited, verified, or certified by a SEBI-recognised Performance Validation Agency (PVA) and must not be construed as performance claims or assurances.
Personalised investment advice ("Investment Advice") is provided only where:
The Investment Advisory Agreement exclusively governs: scope of advice, suitability obligations, fees and refunds, fiduciary duties, and grievance redressal for advisory services.
Nothing in these Platform Terms shall be interpreted as creating an advisory relationship.
Finwiser does not:
If the Platform provides links, redirections, or exports to third-party execution platforms, such links are provided solely for User convenience, they constitute user-initiated redirections, and Finwiser has no control over execution outcomes.
Finwiser does not receive any direct or indirect economic benefit, including non-cash incentives or "soft dollars", from such third parties.
The Platform may integrate or interoperate with Third-Party Services, including but not limited to: Account Aggregators, data providers, communication and hosting services, and identity or verification services.
Such Third-Party Services are governed by their own terms and policies, independent of Finwiser's advisory role, and used at the User's discretion.
Finwiser is not responsible for the performance, availability, or acts or omissions of third-party providers, except as required under Applicable Law.
Use of the Platform, including reliance on Generic Outputs, does not guarantee: financial performance, achievement of goals, accuracy of projections, or suitability for any particular User.
Financial markets are subject to risk, uncertainty, and external factors beyond Finwiser's control.
Back to TopTo access certain features of the Platform, you must create an Account by providing information as requested during the registration process.
You represent and warrant that:
Finwiser is entitled to rely on the information provided by you and shall not be responsible for consequences arising from inaccurate, incomplete, or outdated information.
Finwiser reserves the right to refuse registration, suspend, or deactivate an Account where required by Applicable Law, regulatory direction, or internal risk controls.
You are solely responsible for:
You agree to immediately notify Finwiser of any unauthorised access, suspected breach, or compromise of your Account and take reasonable steps to secure your Account, including updating credentials when prompted.
Finwiser shall not be liable for any loss or damage arising from unauthorised use of your Account due to your failure to maintain security or access to your Account through devices under your control.
Accounts are personal, non-transferable, and may not be assigned or shared.
You agree to use the Platform only for lawful purposes, in compliance with Applicable Law, and in a manner consistent with the intended functionality of the Platform.
Any misuse, abuse, or attempt to circumvent Platform safeguards may result in suspension or termination of access.
You expressly consent to receive service-related and regulatory communications from Finwiser through in-app notifications, email, SMS, or other electronic means enabled on the Platform.
Such communications may include: account-related messages, security alerts, consent confirmations, regulatory disclosures, and advisory onboarding or compliance-related notices.
These communications are essential to the functioning of the Platform and compliance with Applicable Law and cannot be opted out of while maintaining an active Account.
Marketing or promotional communications (if any) are separate from service communications.
You will receive marketing communications only where permitted by Applicable Law and based on your explicit preference. You may withdraw consent for marketing communications at any time through in-app settings or unsubscribe mechanisms, without affecting your ability to use core Platform features.
Finwiser may implement reasonable technical and operational measures to monitor Platform usage for security risks, detect suspicious or fraudulent activity, and comply with regulatory or legal obligations.
Where Finwiser reasonably believes that an Account is associated with suspicious, unlawful, or high-risk activity, Finwiser may temporarily suspend access, restrict certain features, or require additional verification, without prior notice, where permitted by Applicable Law.
Finwiser may disclose User Data or Account information where required by Applicable Law, in response to lawful requests from regulatory, judicial, or law enforcement authorities, or to protect the rights, safety, or integrity of the Platform, Users, or the public.
Such disclosures shall be limited to what is legally required or reasonably necessary.
Back to TopWhere enabled on the Platform, Finwiser may act as a Financial Information User (FIU) and request access to a User's Financial Information (FI) through one or more RBI-regulated Account Aggregators (AA).
Such access shall occur only pursuant to the User's explicit, informed, and revocable consent, obtained through the AA framework in accordance with Applicable Law.
Finwiser does not access, fetch, or process any FI without User consent, outside the scope, duration, or purpose specified in the consent artefact, or in a manner inconsistent with AA ecosystem rules.
Access to FI through the AA framework is strictly:
Finwiser cannot initiate transactions, move funds, modify accounts, or exercise control over any financial product or account.
All execution and control remain exclusively with the User and the relevant financial institutions.
Finwiser acts as a Data Fiduciary. We process Financial Information (FI) accessed through the AA framework only for purposes that provide direct value to you. These include, but are not limited to:
FI shall not be used for marketing or solicitation, cross-selling of financial products, profiling for unrelated purposes, or any purpose not explicitly disclosed and consented to.
You retain full control over your FI consent and may:
Upon revocation or expiry of consent, Finwiser shall cease further access to FI and processing shall be limited to what is required under Applicable Law, including regulatory record-keeping obligations.
You acknowledge that FI availability depends on participating financial institutions, the AA ecosystem, and external systems; data may be delayed, incomplete, or unavailable in certain cases; and Finwiser does not control the accuracy, completeness, or timeliness of FI provided by third parties.
Finwiser does not warrant that FI fetched through AA will reflect real-time or exhaustive financial positions.
FI is handled in accordance with the Digital Personal Data Protection Act, 2023, RBI Account Aggregator guidelines, SEBI record-keeping requirements, and Finwiser's internal security policies.
FI is stored securely using industry-standard safeguards, retained only for as long as required for the stated purpose or Applicable Law, and subject to deletion, anonymisation, or archival in accordance with Finwiser's Data Retention and Erasure Policy.
Finwiser does not sell, rent, trade, or monetise FI.
Aggregated or anonymised data that cannot identify you may be used for analytics, system improvement, risk management, or lawful business purposes, in accordance with Applicable Law.
Account Aggregators and financial institutions operate independently of Finwiser and are governed by their respective terms, policies, and regulatory obligations.
Finwiser is not responsible for failures or delays in FI delivery caused by third parties, acts or omissions of AAs or financial institutions, or availability of specific accounts or data types, except to the extent required under Applicable Law.
Finwiser, in its capacity as a Financial Information User (FIU), acknowledges its rights and responsibilities as an AA ecosystem participant and undertakes to comply with applicable AA ecosystem rules, standards, and participation terms governing FIU conduct, including consent-based access, purpose limitation, secure handling, retention restrictions, and restrictions on onward sharing.
Back to TopFinwiser's collection, use, storage, sharing, and protection of User Data are governed by its Privacy Policy, which forms an integral part of these Terms.
The Privacy Policy describes, among other things: categories of personal data collected, purposes for which such data is processed, consent mechanisms and user rights, safeguards applied to protect data, and procedures for correction, withdrawal of consent, and grievance redressal.
By using the Platform, you acknowledge that you have read and understood the Privacy Policy.
You grant Finwiser a limited, non-exclusive, revocable licence to process User Data:
Finwiser does not claim ownership over your personal data.
Notwithstanding any request for deletion, erasure, or withdrawal of consent, Finwiser may retain certain records where retention is required under Applicable Law, mandated by SEBI, RBI, or other regulatory authorities, or necessary for audit, inspection, dispute resolution, or enforcement proceedings.
Such retained data shall be restricted in access, used only for lawful purposes, and retained for no longer than required under the relevant legal or regulatory obligation.
Finwiser may create and use aggregated and anonymised datasets that do not identify any individual, for purposes including analytics and reporting, platform optimisation, risk assessment and controls, and lawful business insights.
Such data does not constitute personal data under Applicable Law.
You are responsible for ensuring that information you provide on the Platform is accurate and lawful, you have the right to share any third-party data (if applicable), and you do not upload content that infringes privacy, confidentiality, or intellectual property rights of others.
Finwiser shall not be responsible for consequences arising from unlawful or unauthorised sharing of information by you.
You acknowledge that Finwiser is a Financial Information User (FIU) and not a storage provider or a Financial Information Provider (FIP).
Finwiser is neither an Account Aggregator nor a Financial Information Provider (FIP).
Purge Policy: Raw Financial Information (FI) is processed in real time and purged from Finwiser's active systems in accordance with applicable Account Aggregator framework requirements. This does not apply to derived summaries, analytical outputs, or security and compliance logs, which may be retained as permitted under Applicable Law.
No Raw Data Export: Finwiser does not provide copies of raw transaction data, bank statements, or original financial records, and does not act as a system of record for such information.
User Recourse: For certified copies of original records or raw financial data portability, Users must use the interfaces provided by their respective Financial Information Providers (such as banks or AMCs) or their chosen Account Aggregator.
Back to TopYou may use the Platform only for personal, lawful purposes and strictly in accordance with these Terms and Applicable Law.
The Platform may not be used in a manner that interferes with its normal operation, compromises security or integrity, or circumvents intended safeguards or controls.
You agree that you shall not, directly or indirectly:
Use the Platform for any illegal, fraudulent, misleading, abusive, or unauthorised purpose.
Attempt to gain unauthorised access to the Platform, servers, or networks; bypass authentication or security mechanisms; probe, scan, or test vulnerabilities without authorisation.
Harvest, scrape, or collect data relating to other users; process Platform data for third-party benefit; upload or share data in violation of privacy or confidentiality obligations.
Use bots, crawlers, scripts, or other automated means to access, extract, or monitor Platform content without prior written permission.
Copy, modify, decompile, reverse engineer, or create derivative works of the Platform or its components; remove proprietary notices or branding.
Impersonate another person or entity; falsely represent affiliation with Finwiser; present Platform outputs as personalised investment advice where no advisory relationship exists.
Use the Platform or its outputs for commercial, resale, benchmarking, or competitive intelligence purposes without express written consent.
Introduce malware, viruses, or harmful code that may damage or disrupt systems.
Where Finwiser reasonably determines that a User has violated this Section, Finwiser may take proportionate action, including issuing warnings, restricting access to specific features, suspending or terminating the Account, or reporting unlawful activity to competent authorities where required by Applicable Law.
Such actions shall be taken in good faith, based on reasonable assessment, and in compliance with Applicable Law.
Failure by Finwiser to enforce any restriction at any time shall not constitute a waiver of its right to enforce such restriction in the future.
Back to TopAll rights, title, and interest in and to the Platform, including its software, architecture, interfaces, algorithms, workflows, designs, trademarks, logos, text, graphics, and other content (collectively, the "Platform IP"), are owned by or licensed to Finwiser.
Except for the limited right to access and use the Platform in accordance with these Terms, no rights are granted to you in respect of the Platform IP.
Subject to your compliance with these Terms, Finwiser grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial use and only in the manner intended by the Platform.
You may not sublicense, assign, sell, lease, or otherwise exploit the Platform or Platform IP.
You retain ownership of your User Data, including personal and financial information provided by you or accessed with your consent.
Nothing in these Terms shall be construed as transferring ownership of your personal data to Finwiser.
Finwiser's rights with respect to User Data are limited to those expressly stated in these Terms and the Privacy Policy.
Finwiser may generate aggregated, anonymised, or de-identified data derived from Platform usage that does not identify you or any individual.
Such aggregated or anonymised data does not constitute personal data under Applicable Law and may be owned and used by Finwiser for analytics, platform improvement, research, security, and lawful business purposes.
If you provide feedback, suggestions, or ideas regarding the Platform, such feedback shall be deemed non-confidential and Finwiser may use, implement, or incorporate such feedback without restriction or obligation to compensate you.
Providing feedback does not grant you any rights in the Platform IP.
All rights not expressly granted to you under these Terms are reserved by Finwiser.
Unauthorised use of the Platform IP may result in termination of access and legal action under Applicable Law.
Back to TopThe Platform may contain links to, integrations with, or references to third-party websites, applications, platforms, tools, or services ("Third-Party Services"), including but not limited to execution platforms or brokers, Account Aggregators, data providers, payment gateways, and communication or verification services.
Third-Party Services are provided solely for User convenience and operate independently of Finwiser.
The inclusion of any Third-Party Service on or through the Platform does not constitute an endorsement, recommendation, or guarantee by Finwiser, does not imply any partnership, agency, or joint venture unless expressly stated in writing, and does not indicate that Finwiser has control over such Third-Party Service.
Finwiser does not review, approve, or assume responsibility for the content, policies, availability, or performance of Third-Party Services.
Your access to and use of Third-Party Services are governed by the terms, conditions, and privacy policies of the relevant third party.
You are solely responsible for reviewing and complying with such third-party terms before using those services.
To the maximum extent permitted by Applicable Law, Finwiser shall not be responsible or liable for any loss, damage, or harm arising from your use of or reliance on Third-Party Services, failures, delays, errors, or interruptions attributable to Third-Party Services, or acts or omissions of third-party providers.
Any transaction, interaction, or engagement between you and a Third-Party Service is strictly between you and the third party.
Where Third-Party Services require access to your data, such access shall occur only with your consent or as required under Applicable Law and data sharing shall be governed by the Privacy Policy and applicable third-party policies.
Finwiser does not authorise Third-Party Services to use your data beyond what is necessary to provide their services.
Back to TopThe Platform, including all tools, features, Generic Outputs, content, and functionality, is provided on an "as is" and "as available" basis.
To the maximum extent permitted under Applicable Law, Finwiser disclaims all warranties, whether express or implied, including warranties relating to availability, continuity, or uninterrupted access; accuracy, completeness, or timeliness of Platform outputs; fitness for a particular purpose; and non-infringement.
Finwiser does not warrant that the Platform will be error-free, secure at all times, or free from interruptions caused by factors beyond its reasonable control.
Use of the Platform does not:
Any advisory relationship arises only upon execution of a valid Investment Advisory Agreement and is governed exclusively by that agreement.
Generic Outputs, including projections, simulations, estimates, benchmarks, scores, alerts, or generic recommendations:
You acknowledge that you will not rely solely on Generic Outputs for making investment or financial decisions and any decision taken based on such outputs is at your own discretion and risk.
Financial markets are subject to volatility and external risks, including economic conditions, regulatory changes, geopolitical events, and behavioural factors.
Finwiser does not guarantee performance of any asset class or strategy, achievement of financial goals, or accuracy of future projections.
Past performance, where shown, is not indicative of future results.
The Platform may rely on data, systems, or services provided by third parties, including financial institutions and Account Aggregators.
Finwiser does not control and is not responsible for accuracy or completeness of third-party data, delays, failures, or outages in third-party systems, or consequences arising from such dependencies.
Unless expressly agreed in writing, Finwiser does not provide legal, tax, accounting, or estate planning advice through the Platform.
Users are encouraged to seek independent professional advice where required.
Nothing in this Section shall exclude or limit any rights or remedies that cannot be excluded or limited under Applicable Law.
Back to TopThis Section applies only to your access to and use of the Platform, including its tools, features, Generic Outputs, content, and technology-enabled functionality.
It does not apply to personalised investment advice provided under a valid Investment Advisory Agreement or liabilities that cannot be excluded or limited under Applicable Law.
You acknowledge and agree that the Platform may utilise automated rules, algorithms, statistical models, or artificial intelligence systems; third-party data sources; and user-provided inputs to generate Generic Outputs, including projections, simulations, benchmarks, alerts, or generic recommendations.
Such outputs are inherently probabilistic and assumption-based; dependent on data quality, availability, and external conditions; and subject to model limitations, simplifications, and changes over time.
Finwiser does not represent or warrant that any Generic Output will be accurate, complete, or achieved in practice.
Users acknowledge that algorithms, models, and scoring frameworks may reflect inherent limitations or model bias arising from underlying assumptions, historical data patterns, simplifications, or constraints in data availability.
Such models are periodically reviewed and updated; however, they may not fully capture behavioural, market, or regulatory changes in real time.
To the maximum extent permitted under Applicable Law, Finwiser shall not be liable for any loss, damage, or adverse outcome arising from reliance on Generic Outputs by Users who have not entered into an Investment Advisory Agreement, decisions taken independently by Users based on Platform information, or use of the Platform for purposes beyond its intended functionality.
To the extent permitted by Applicable Law, Finwiser shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits or opportunity, loss of data, business interruption, or reputational harm, arising out of or in connection with the use of the Platform.
Where liability cannot be excluded under Applicable Law and relates solely to Platform services (and not investment advisory services):
Finwiser's aggregate liability shall be limited to the fees, if any, paid by you for Platform access in the twelve (12) months preceding the event giving rise to the claim.
Where no Platform fees have been paid, liability shall be limited to a nominal amount as required under Applicable Law.
Nothing in these Terms shall exclude or limit liability arising from wilful misconduct or fraud, override obligations imposed under the SEBI (Investment Advisers) Regulations, 2013, or restrict statutory rights or remedies available to Users under Applicable Law.
Back to TopYou may request closure or deactivation of your Account at any time through the Platform or by contacting support.
For security reasons, Finwiser may require reasonable verification before processing an account closure request. Finwiser will process closure requests within a reasonable period, subject to completion of verification and resolution of any pending security checks.
Upon Account closure:
Account closure does not automatically revoke Account Aggregator consents granted by you through the AA ecosystem. You may revoke such consents through your Account Aggregator, and Finwiser will honour revocation in accordance with Applicable Law and AA ecosystem rules.
Finwiser may suspend, restrict, or terminate your access to the Platform (in whole or in part) where Finwiser reasonably determines that:
Where practicable and not prohibited by Applicable Law, Finwiser may provide notice of suspension/termination and, where appropriate, an opportunity to address the issue.
Termination or suspension shall not affect rights or obligations accrued prior to termination or relieve either party from obligations that are intended to survive termination, including obligations relating to data protection, confidentiality, disputes, and compliance with Applicable Law.
Finwiser may restore access where a suspension was applied due to an error or where the underlying issue is resolved, subject to Applicable Law and risk controls.
Back to TopFinwiser has appointed a Grievance Redressal Officer in accordance with Applicable Law.
Grievance Redressal Officer: Chandrachuda Sarma Y
Email: helpdesk@finwiser.org
Please include sufficient details in your complaint (registered mobile number/email, issue description, relevant screenshots, and dates). Finwiser will acknowledge complaints within a reasonable period and endeavour to resolve them within timelines prescribed under Applicable Law and internal policies.
If your grievance relates to regulated investment advisory services and remains unresolved, you may escalate through applicable regulatory mechanisms, including the SEBI SCORES platform, where applicable.
Nothing in these Terms restricts your statutory rights to approach competent courts, regulators, or authorities.
Back to TopThese Terms shall be governed by and construed in accordance with the laws of India.
The parties shall attempt to resolve disputes arising under these Terms amicably within 30 days of written notice by one party to the other.
If unresolved, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996:
Nothing in this clause prevents either party from seeking interim or injunctive relief from courts of competent jurisdiction.
Subject to Section 15.2, the courts at Bengaluru, Karnataka shall have jurisdiction over matters arising out of or relating to these Terms.
Back to TopFinwiser shall not be liable for failure or delay in performance due to events beyond its reasonable control, including acts of God, natural disasters, war, governmental actions, system outages, telecom/internet failures, cyber incidents not attributable to Finwiser, or regulatory restrictions.
You may not assign or transfer your rights or obligations under these Terms without Finwiser's prior written consent.
Finwiser may assign these Terms as part of a corporate restructuring, merger, acquisition, or transfer of business/assets, provided that such assignment does not reduce your rights under Applicable Law.
If any provision of these Terms is held illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be interpreted to the minimum extent necessary to make it enforceable.
Failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
Finwiser may send notices to you electronically through the Platform, email, or SMS. Notices to Finwiser may be sent to helpdesk@finwiser.org unless stated otherwise on the Platform.
These Terms, together with the Privacy Policy, constitute the agreement between you and Finwiser for use of the Platform.
If you execute an Investment Advisory Agreement, that agreement (including its MITC annexure) shall govern the provision of regulated investment advisory services. In case of any conflict:
Provisions relating to data protection, intellectual property, disclaimers, limitation of liability, dispute resolution, governing law, and compliance with Applicable Law shall survive termination of these Terms.
These Terms are an electronic record under the Information Technology Act, 2000 and do not require physical or digital signatures to be binding.
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