Finwiser — Monthly Complaints Status

At-a-Glance Snapshot

Current Pending

Received (This Month)

Resolved (This Month)

Pending > 3 months

No investor complaints have been received since SEBI registration on 04 November 2025.

Disclosure cadence: This page is updated by the 7^th of each succeeding month, in compliance with SEBI's complaint-disclosure framework for Investment Advisers.

Sources tracked: Direct (email / phone / letter / in-person), SEBI SCORES, SMART ODR, IAASB / BASL referrals.

Monthly Complaints Status — FY 2025–26 (H2) & FY 2026–27 (H1)

Data is presented from 04 November 2025 (date of SEBI registration) onwards. November 2025 is a partial month running from 04-Nov-2025 to 30-Nov-2025.

Sl.	Month	Carried Forward	Received	Resolved	Pending at End	Pending > 3 Months	Age-wise Pending at End				Avg. Resolution (days)
Sl.	Month	Carried Forward	Received	Resolved	Pending at End	Pending > 3 Months	< 1 month	1–2 months	2–3 months	> 3 months	Avg. Resolution (days)
1	November 2025 (from 04-Nov)	0	0	0	0	0	0	0	0	0	Not Applicable
2	December 2025	0	0	0	0	0	0	0	0	0	Not Applicable
3	January 2026	0	0	0	0	0	0	0	0	0	Not Applicable
4	February 2026	0	0	0	0	0	0	0	0	0	Not Applicable
5	March 2026	0	0	0	0	0	0	0	0	0	Not Applicable
6	April 2026 (current)	0	0	0	0	0	0	0	0	0	Not Applicable

Schema aligned with SEBI Master Circular for Intermediaries — age-bucketed disposal reporting. When non-zero, this table will also capture an Action Taken Report column per circular.

Annual Aggregate — Financial Year Summary

Financial Year	Carried Forward (Opening)	Received	Resolved	Pending (Closing)	Remarks
FY 2025–26	0	0	0	0	Registered 04-Nov-2025
FY 2024–25	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not registered as IA
FY 2023–24	Not Applicable	Not Applicable	Not Applicable	Not Applicable	Not registered as IA

How to Lodge a Complaint

If you have a grievance regarding any advisory service provided by Finwiser, you may lodge it through any of the following channels. Full details are in the Investor Charter — Grievance Redressal section.

Step 1: Contact Finwiser

Email: [email protected] or [email protected]
Mobile: +91 8801294657
Grievance Redressal Officer: Chandrachuda Sarma Yemmanuru (Proprietor)
Acknowledgement: Within 1 working day. Resolution target: 7 days. Outer limit: 21 days.

Step 2: Escalate to IAASB (BASL) — first-tier review, 21 days

If unresolved at the Finwiser level, contact the Investment Adviser Administration and Supervisory Body — BSE Administration & Supervision Limited (BASL) at P. J. Towers, Dalal Street, Mumbai – 400 001. Website: www.bseasl.com. BASL is the Designated Body that reviews complaints in the first tier.

Step 3: SEBI SCORES 2.0 — second-tier review, further 21 days

Lodge a complaint on the SEBI Complaints Redress System (currently SCORES 2.0): scores.sebi.gov.in. SCORES 2.0 operates a two-tier mechanism — a first-tier review by the Designated Body (BASL) within 21 days, followed (if needed) by a second-tier review by SEBI within a further 21 days.

Step 4: SMART ODR

For online mediation, conciliation, or arbitration: smartodr.in.

Exercising the right to escalate will not result in any adverse action by Finwiser. All complaints are treated equally, regardless of the channel.

Definitions & Methodology

Complaint: Any written or verbal expression of dissatisfaction by a client (or prospective client) regarding any aspect of Finwiser's advisory services.
Received: Complaints logged in the Grievance Register during the calendar month, regardless of channel.
Resolved: Complaints for which a written Final Response has been sent to the client and the complaint marked closed in the register.
Pending: Complaints in the register that have been received but not yet marked resolved.
Average Resolution Time: Sum of days taken to resolve each complaint resolved in the period, divided by the number of complaints resolved. “Not Applicable” indicates no complaints were resolved in the period.
Age-wise Pending Buckets: Pending complaints at month-end classified by age since receipt — < 1 month, 1–2 months, 2–3 months, and > 3 months.
Carried Forward / Opening: Complaints pending at the start of the financial year that remained unresolved from the previous year.

The methodology aligns with SEBI's complaint-disclosure requirements for Investment Advisers. Grievance-register details are retained for a minimum of five years, as required under Regulation 19 of the SEBI (IA) Regulations, 2013.