Monthly Complaints Status
Investor Grievance Disclosure — Finwiser (SEBI RIA: INA000021331)
Last Updated: 23 August 2026
At-a-Glance Snapshot
No investor complaints have been received since SEBI registration on 04 November 2025.
Disclosure cadence: This page is updated by the 7th of each succeeding month, in compliance with SEBI's complaint-disclosure framework for Investment Advisers.
Sources tracked: Direct (email / phone / letter / in-person), SEBI SCORES, SMART ODR, IAASB / BASL referrals.
Monthly Complaints Status — FY 2025–26 (H2) & FY 2026–27 (H1)
Data is presented from 04 November 2025 (date of SEBI registration) onwards. November 2025 is a partial month running from 04-Nov-2025 to 30-Nov-2025.
| Sl. | Month | Carried Forward | Received | Resolved | Pending at End | Pending > 3 Months | Age-wise Pending at End | Avg. Resolution (days) | |||
|---|---|---|---|---|---|---|---|---|---|---|---|
| < 1 month | 1–2 months | 2–3 months | > 3 months | ||||||||
| 1 | November 2025 (from 04-Nov) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 2 | December 2025 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 3 | January 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 4 | February 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 5 | March 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 6 | April 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 7 | May 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 8 | June 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 9 | July 2026 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
| 10 | August 2026 (current) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | Not Applicable |
Schema aligned with SEBI Master Circular for Intermediaries — age-bucketed disposal reporting. When non-zero, this table will also capture an Action Taken Report column per circular.
Annual Aggregate — Financial Year Summary
| Financial Year | Carried Forward (Opening) | Received | Resolved | Pending (Closing) | Remarks |
|---|---|---|---|---|---|
| FY 2026–27 | 0 | 0 | 0 | 0 | Year to date — data to 31-Aug-2026 |
| FY 2025–26 | 0 | 0 | 0 | 0 | Registered 04-Nov-2025 |
| FY 2024–25 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not registered as IA |
| FY 2023–24 | Not Applicable | Not Applicable | Not Applicable | Not Applicable | Not registered as IA |
How to Lodge a Complaint
If you have a grievance regarding any advisory service provided by Finwiser, you may lodge it through any of the following channels. Full details are in the Investor Charter — Grievance Redressal section.
Step 1: Contact Finwiser
- Email: helpdesk@finwiser.org
- Mobile: +91 8801294657
- Grievance Redressal Officer: Chandrachuda Sarma Yemmanuru (Proprietor)
- Acknowledgement: Within 1 working day. Resolution target: 7 days. Outer limit: 21 days.
Step 2: Escalate to IAASB (BASL) — first-tier review, 21 days
If unresolved at the Finwiser level, contact the Investment Adviser Administration and Supervisory Body — BSE Administration & Supervision Limited (BASL) at P. J. Towers, Dalal Street, Mumbai – 400 001. Website: www.bseasl.com. BASL is the Designated Body that reviews complaints in the first tier.
Step 3: SEBI SCORES 2.0 — second-tier review, further 21 days
Lodge a complaint on the SEBI Complaints Redress System (currently SCORES 2.0): scores.sebi.gov.in. SCORES 2.0 operates a two-tier mechanism — a first-tier review by the Designated Body (BASL) within 21 days, followed (if needed) by a second-tier review by SEBI within a further 21 days.
Step 4: SMART ODR
For online mediation, conciliation, or arbitration: smartodr.in.
Exercising the right to escalate will not result in any adverse action by Finwiser. All complaints are treated equally, regardless of the channel.
Definitions & Methodology
- Complaint: Any written or verbal expression of dissatisfaction by a client (or prospective client) regarding any aspect of Finwiser's advisory services.
- Received: Complaints logged in the Grievance Register during the calendar month, regardless of channel.
- Resolved: Complaints for which a written Final Response has been sent to the client and the complaint marked closed in the register.
- Pending: Complaints in the register that have been received but not yet marked resolved.
- Average Resolution Time: Sum of days taken to resolve each complaint resolved in the period, divided by the number of complaints resolved. “Not Applicable” indicates no complaints were resolved in the period.
- Age-wise Pending Buckets: Pending complaints at month-end classified by age since receipt — < 1 month, 1–2 months, 2–3 months, and > 3 months.
- Carried Forward / Opening: Complaints pending at the start of the financial year that remained unresolved from the previous year.
The methodology aligns with SEBI's complaint-disclosure requirements for Investment Advisers. Grievance-register details are retained for a minimum of five years, as required under Regulation 19 of the SEBI (IA) Regulations, 2013.