Finwiser Investor Charter

A. Vision

To make fiduciary financial advice accessible to every salaried Indian — always in pocket, always available, and structurally free of commission-driven conflicts.

B. Mission

To make high-quality, fiduciary financial guidance accessible to the underserved Indian middle class — plugging into real bank data, directing every rupee of surplus to its best use (starting with emergency fund and retirement), for a transparent flat fee, and zero commissions under the current fee-only model.

C. Details of Business Transacted

Finwiser is the trade name under which Chandrachuda Sarma Yemmanuru (Sole Proprietor) operates as a SEBI-registered Investment Adviser (Individual). The Investment Adviser provides non-binding personalised investment advice to retail clients in India, in compliance with the SEBI (Investment Advisers) Regulations, 2013.

Supervisory Framework

The Investment Adviser is supervised by the Investment Adviser Administration and Supervisory Body (IAASB), which is BSE Administration & Supervision Limited (BASL), a wholly-owned subsidiary of BSE Limited, as recognised by SEBI.

D. Services Offered

Finwiser provides personalised investment advice covering the following areas, subject to the client executing an Investment Advisory Agreement:

• Financial planning — assessment of financial situation, goal definition, cashflow analysis, and surplus computation based on real bank data accessed via the Account Aggregator framework (Finwiser currently integrates with RBI-licensed AAs Saafe and Finvu).
• Goal-based advisory — emergency fund sizing, retirement corpus projection, child education, home purchase, and other user-defined goals with feasibility checks against actual surplus.
• Portfolio review & recommendations — analysis of existing mutual funds, equities, FDs, PPF, NPS, insurance, and other instruments; identification of Direct vs Regular plan leakage; switch-cost analysis.
• Risk profiling & suitability assessment — questionnaire-based risk tolerance evaluation prior to any advice, with periodic reassessment.
• Surplus allocation guidance — “Next Best Rupee” ranking of where each incremental rupee of surplus should go.
• Periodic reviews — monthly, quarterly, and event-triggered reviews of portfolio health, goal progress, and recommended actions.

E. Grievance Redressal Mechanism

Finwiser is committed to resolving client grievances fairly and within SEBI-prescribed timelines.

E.1 Grievance Redressal Officer (GRO)

E.2 Timelines

• Acknowledgement: Within 1 working day of receipt of the grievance.
• Initial resolution target: Within 7 calendar days (internal best-effort commitment).
• Outer limit: 21 calendar days from receipt, as mandated by SEBI.

E.3 Escalation Ladder

If the grievance is not resolved to the client's satisfaction at the Finwiser level, or remains unresolved beyond 21 days, the client has the following recourse — in the following order:

1. IAASB / BASL (first-tier Designated Body review, 21 days): Lodge a complaint with the Investment Adviser Administration and Supervisory Body — BSE Administration & Supervision Ltd (BASL), P. J. Towers, Dalal Street, Mumbai – 400 001. Website: www.bseasl.com. BASL is the Designated Body under SEBI's SCORES 2.0 framework.
2. SEBI SCORES 2.0 (second-tier review, further 21 days): File a complaint on SEBI's Complaints Redress System at scores.sebi.gov.in. Under SCORES 2.0, BASL reviews the complaint first within 21 days; if the investor is dissatisfied, SEBI conducts a second-tier review within a further 21 days.
3. SMART ODR (Online Dispute Resolution): Unresolved matters may be escalated for online mediation, conciliation, or arbitration at smartodr.in, the SEBI-recognised ODR platform.
4. Legal / Ombudsman: The client retains all legal remedies under Applicable Law.

For current complaints data, see the Monthly Complaints Status page.

F. Rights of Investors

As a client of Finwiser, you have the following rights:

• Right to unbiased advice — advice rendered solely in your best interest, free from any commission or product-related conflict.
• Right to full disclosure — clear disclosure of fees, risks, conflicts of interest (if any), and the basis of advice given.
• Right to a written agreement — a duly executed Investment Advisory Agreement prior to any advice being rendered.
• Right to risk profiling — assessment of your risk tolerance prior to recommendation of any product.
• Right to suitable advice — only recommendations suitable to your risk profile, financial situation, and goals.
• Right to privacy and confidentiality — protection of personal and financial data as per the Digital Personal Data Protection Act, 2023 (and the rules thereunder as notified from time to time), and applicable SEBI regulations.
• Right to records — access to records of advice given, fees charged, and related communications.
• Right to grievance redressal — access to a clear, timely, and free complaint mechanism, including escalation to IAASB, SEBI SCORES, and SMART ODR.
• Right to terminate — the right to cancel the advisory subscription at any time, without penalty, from the next billing cycle.
• Right to verify SEBI registration — to verify the Adviser's registration status at www.sebi.gov.in before engaging.

G. Responsibilities of Investors

For the advisory relationship to produce reliable outcomes, investors are expected to:

• Provide accurate information — honest disclosure of income, expenses, assets, liabilities, dependents, and financial goals.
• Read and understand the Investment Advisory Agreement, Risk Profile report, and Most Important Terms & Conditions (MITC) before proceeding.
• Participate in risk profiling — complete the risk questionnaire truthfully and update it when circumstances change.
• Keep KYC and contact details updated — notify Finwiser of changes in mobile number, email, PAN, income, or risk-relevant life events (marriage, children, job change).
• Review advice before acting — understand each recommendation and ask questions if anything is unclear.
• Pay fees only via declared channels — to the Finwiser bank account disclosed in the agreement; never in cash; never to any personal account of the Adviser or any third party.
• Report grievances promptly — raise concerns through the official channels rather than via informal or social channels.
• Maintain records — retain copies of the advisory agreement, risk profile, and advice delivered, for your own reference.

H. DOs for Investors

I. DON'Ts for Investors

J. Code of Conduct for the Investment Adviser

Finwiser adheres to the Code of Conduct specified in the Third Schedule of the SEBI (Investment Advisers) Regulations, 2013, including (but not limited to):

1. Honesty and fairness — the Adviser shall act honestly, fairly, and in the best interests of clients and the integrity of the market.
2. Due skill, care, and diligence — the Adviser shall act with due skill, care, and diligence in the conduct of business.
3. Information about clients — the Adviser shall seek information about clients' financial situation, investment experience, and objectives relevant to the services provided.
4. Information for clients — the Adviser shall make adequate disclosures of relevant material information, including conflicts of interest.
5. Fair and reasonable charges — fees charged shall be fair and reasonable, within SEBI-prescribed limits.
6. Conflicts of interest — the Adviser shall not conduct business in a manner that amounts to a conflict of interest; where conflicts are unavoidable, they shall be fully disclosed, and clients shall be fairly treated.
7. Compliance — the Adviser shall comply with all regulatory requirements applicable to the conduct of its business to promote the best interests of clients and the integrity of the market.
8. Responsibility of senior management — senior management (in this case, the sole proprietor) shall bear primary responsibility for compliance with the applicable regulatory system.

The full Code of Conduct is available in the SEBI (Investment Advisers) Regulations, 2013.

K. Declaration

This Investor Charter is displayed in compliance with the circulars and directives issued by the Securities and Exchange Board of India (SEBI) and the Investment Adviser Administration and Supervisory Body (IAASB) / BSE Administration & Supervision Limited (BASL), governing Investment Advisers registered under the SEBI (Investment Advisers) Regulations, 2013.

This Charter is:

• displayed prominently on the Finwiser website at finwiser.org/investor-charter.html;
• made available in the client onboarding kit (along with the Investment Advisory Agreement); and
• furnished to every client at the time of executing the advisory agreement.

For questions about this Charter, please write to helpdesk@finwiser.org.